DTMB working to correct food assistance error Bridge cards being loaded through the night

Category: Breaking News Published on Friday, 04 January 2013 09:58 Written by Michigan Chronicle

Lansing -- The Michigan Department of Technology, Management and Budget (DTMB) is currently working to resolve an error that is impacting 85,000 food assistance recipients and their families. As a result of human error, benefits to the Bridge Cards providing food assistance for clients with account numbers ending in “0” were not loaded to the cards as expected.

“DTMB understands the hardship that this situation has caused Michigan families and the inconvenience to the businesses that serve them,” said DTMB spokesperson Kurt Weiss. “We are working around the clock to correct the problem as quickly as possible and we will determine why it occurred.”

DTMB is working closely with vendor partners to ensure the Bridge Cards are correctly filled with the benefits that are needed for food assistance. Benefits will be loaded through the night and throughout the day on Friday, Jan. 4.

Recipients of food assistance can contact the customer service number at 1-888-678-8914 for updates and additional information.

DTMB regrets that this problem has occurred and will be working to ensure that safeguards are put in place to prevent a similar error in the future.